Legal Notice

Website Host

The MTCInsulation website is hosted and delivered through Cloudflare’s network infrastructure.

  • Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA
  • Cloudflare, Ltd, 2nd Floor, 25 Lavington Street, London SE1 0NZ, United Kingdom

Purpose of the Website

This website provides information about insulation services, products, and related content offered under the MTCInsulation name. The information is provided for general informational purposes only and does not constitute legal, technical, or professional advice.

Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, icons, images, videos, designs, and their arrangement, is protected by applicable intellectual property laws. Unless otherwise stated, such content is owned by or licensed to MTCInsulation.

You are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes. Any reproduction, representation, modification, distribution, transmission, publication, or exploitation of all or part of the website or its content, in any form or by any means, without prior written permission from the rights holder is prohibited.

Trade names, trademarks, and service marks referenced on this website belong to their respective owners. No licence or right is granted by virtue of accessing this website.

Access and Use of the Website

By accessing this website, you agree to use it lawfully and responsibly. You must not:

  • Attempt to interfere with the proper functioning or security of the website;
  • Use the website in a manner that infringes the rights of others or violates applicable laws;
  • Introduce malware, malicious code, or attempt unauthorised access to systems or data.

MTCInsulation may suspend, restrict, or terminate access to the website at any time for maintenance, security, or operational reasons.

Liability and Warranties

While reasonable efforts are made to ensure that the information on this website is accurate and up to date, the website and its content are provided “as is” without any warranty, whether express or implied, including without limitation warranties of accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement.

MTCInsulation does not guarantee uninterrupted or error-free access to the website, nor that the website or the server(s) that make it available are free of viruses or other harmful components.

To the fullest extent permitted by law, MTCInsulation shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, goodwill, or business opportunities, arising out of or in connection with your access to or use of the website. Nothing in these legal notices excludes or limits liability that cannot be excluded or limited under applicable law.

The website may contain links to third-party sites or resources. MTCInsulation has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Personal Data Protection

Controller

MTCInsulation acts as the controller for personal data processed in connection with this website.

Categories of Data Collected

  • Identification and contact details provided by you (such as name, telephone number, and any information you enter into forms or send via communications);
  • Communications and interaction data (enquiries, quotes, service requests, feedback);
  • Technical and usage data (IP address, device and browser information, pages viewed, time and date of visits, referral source, approximate location, and similar analytics data);
  • Cookie identifiers and similar technologies as described in the Cookies section.

Purposes and Legal Bases

  • Responding to enquiries and providing information or quotes you request (performance of a contract or steps prior to entering into a contract);
  • Providing and securing the website, including fraud prevention, diagnostics, and performance monitoring (legitimate interests in operating a secure and efficient service);
  • Audience measurement, analytics, and improving content and user experience (consent where required under PECR and UK GDPR; legitimate interests where strictly necessary and compliant with law);
  • Direct marketing communications, where applicable (consent or legitimate interests in compliance with PECR, with the ability to object or opt out at any time);
  • Compliance with legal obligations and responding to lawful requests (legal obligation).

Recipients and International Transfers

Personal data may be shared with trusted service providers acting on instructions, such as hosting, content delivery, security, analytics, communications, and maintenance providers. These providers process data on behalf of MTCInsulation and are bound by contractual obligations to protect personal data.

In particular, Cloudflare provides hosting, content delivery, and security services. This may involve transfers of data outside the UK, including to the United States. Where data is transferred internationally, appropriate safeguards are implemented, such as standard contractual clauses approved for use in the UK and, where applicable, the UK International Data Transfer Addendum or other lawful transfer mechanisms.

Retention

Personal data is retained only for as long as necessary for the purposes described above, to comply with legal and regulatory requirements, and to establish, exercise, or defend legal claims. Retention periods vary depending on the nature of the data and the processing context, and are reviewed periodically.

Your Rights

Subject to conditions and exemptions under the UK GDPR and the Data Protection Act 2018, you have the following rights: access, rectification, erasure, restriction of processing, objection (including to direct marketing), and data portability. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise your rights or to raise a question about how your personal data is processed, please contact MTCInsulation using the contact form or contact details made available on this website. You may be asked to provide information to verify your identity and to help locate your data.

You also have the right to lodge a complaint with the Information Commissioner’s Office. Contact details: Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113.

Security

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies (such as pixels, tags, and local storage) may also be used for related purposes.

Types of Cookies Used

  • Strictly necessary cookies: essential for core site functionality, security, and network management. These do not require consent.
  • Functional cookies: enhance functionality and personalisation. These may require consent where not strictly necessary.
  • Analytics/performance cookies: help measure traffic and usage to improve the site. These require your consent under PECR unless strictly necessary in limited circumstances.
  • Advertising/targeting cookies: enable advertising and profiling. These require your consent.

Consent and Cookie Management

When you first visit the website, you may be presented with a cookie banner or settings panel that allows you to accept, reject, or customise your cookie preferences by category. You can change your preferences at any time using the cookie banner or settings icon made available on the website. Non-essential cookies are not set unless and until you provide your consent.

Cookie Lifespan

Cookies are retained for no longer than is necessary for their purposes. Session cookies expire when you close your browser. Persistent cookies generally have a lifespan ranging from several days up to a maximum of 24 months, after which they are deleted or refreshed.

Browser Controls

You can configure your browser to block or delete cookies, including by blocking third-party cookies. Doing so may affect the operation of some website features. Please consult your browser’s help section for instructions.

Changes to These Legal Notices

MTCInsulation may update these legal notices from time to time to reflect legal, technical, or operational changes. Your continued use of the website after any changes take effect constitutes acceptance of the updated terms.

Applicable Law and Jurisdiction

These legal notices, your use of the website, and any dispute arising from or related to them are governed by the laws of England and Wales. The UK General Data Protection Regulation and the Data Protection Act 2018 apply to the processing of personal data described herein.

Subject to any mandatory provisions of law, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or relating to these legal notices or the use of this website.