Terms of Service - MTCInsulation

1. Definitions

In these Terms of Service (the “Terms”):

“MTCInsulation”, “we”, “us” and “our” mean the operator of the website available at the domain mtcinsulation.co.uk.
“Site” means the website located at https://www.mtcinsulation.co.uk and all related pages, content, and services accessible through it.
“User”, “you” and “your” mean any person or entity that accesses or uses the Site.
“Content” means all text, graphics, photographs, audio, video, data, software, trademarks, trade names, logos, and other materials on the Site.
“Services” means information and services made available by MTCInsulation through the Site, including enquiry forms, quotation requests, and informational resources.

2. Acceptance of These Terms

By accessing or using the Site, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Site. You are responsible for ensuring that any person who accesses the Site through your internet connection or device is aware of and complies with these Terms.

These Terms are effective from 13 January 2026.

3. Access to the Site

We do not guarantee that the Site, or any Content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Site at any time for operational, business, security, or legal reasons, without notice.

You must ensure that all information you provide to us through the Site is accurate, complete, and up to date. You must not use the Site if you are under 16 years of age.

4. Permitted Use and Prohibited Conduct

You may use the Site only for lawful purposes and in accordance with these Terms. You agree that you will not:

Copy, reproduce, distribute, publicly display, or create derivative works from the Site or Content except as expressly permitted by law or by us in writing.
Use any automated means (including bots, crawlers, or scrapers) to access the Site for any purpose without our prior written permission.
Introduce viruses, malware, or other harmful code, or attempt to gain unauthorised access to the Site, our servers, or any related systems.
Interfere with, or disrupt, the integrity or performance of the Site.
Use the Site to transmit any unlawful, defamatory, misleading, infringing, or otherwise objectionable material, or to harass or harm others.
Misrepresent your identity, or impersonate any person or entity, when interacting with the Site.
Frame or mirror any part of the Site without our prior written consent.

5. Information on the Site

The Content on the Site is provided for general information only. It is not intended to amount to technical, professional, or legal advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of Content on the Site.

We use reasonable efforts to keep the Content accurate and up to date, but we make no representations, warranties, or guarantees, whether express or implied, that the Content is accurate, complete, or current.

Any quotations or estimates provided through the Site are indicative and subject to survey, availability, applicable regulations, and separate written terms agreed with you.

6. Intellectual Property

The Site and all Content are owned by or licensed to MTCInsulation and are protected by copyright, database rights, trade mark, and other intellectual property laws. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Site for your personal, non-commercial use only. No other rights are granted. You must not remove or alter any copyright or proprietary notices on the Site.

All trade names, logos, and trade marks displayed on the Site are the property of their respective owners. Use of any trade mark without the owner’s prior written consent is strictly prohibited.

If you believe that any Content infringes your intellectual property rights, you may notify us using the contact details provided on the Site, describing the alleged infringement with sufficient detail for us to assess and respond.

7. User Content

Where the Site allows you to submit content (for example, messages, reviews, or enquiry details), you:

Warrant that you have all necessary rights to submit such content, and that it is lawful, accurate to the best of your knowledge, and does not infringe any third-party rights.
Grant MTCInsulation a worldwide, non-exclusive, royalty-free licence to use, reproduce, store, display, and distribute such content for the purpose of operating and improving the Site and Services and communicating with you.
Acknowledge that we may remove or refuse to publish any content at our discretion.

8. Third-Party Links and Services

The Site may contain links to third-party websites or may reference third-party products or services. Such links or references are provided for your convenience only. We have no control over and are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party sites or services is at your own risk and may be subject to their terms and policies.

9. Personal Data and Cookies

We are committed to protecting your personal data. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), as applicable.

9.1 Data We Collect

Identification and contact data (such as name, email address, telephone number, address) that you provide via forms or communications.
Communications and enquiry details, including the content, date, and time of messages.
Technical and usage data, including IP address, device and browser information, and pages visited.
Cookie data and similar technologies used for essential functionality, performance measurement, and (where applicable) analytics or marketing, subject to your preferences.

9.2 Purposes and Legal Bases

To respond to your enquiries, provide estimates, and deliver Services (performance of a contract or steps prior to entering into a contract).
To operate, secure, and improve the Site (legitimate interests in running an effective and secure business).
To send marketing communications where you have given consent, and to maintain suppression lists (consent and legitimate interests; you may withdraw consent at any time).
To comply with legal obligations and to establish, exercise, or defend legal claims (legal obligation and legitimate interests).

9.3 Sharing

We may share personal data with service providers who act on our behalf (for example, IT hosting, email, analytics, and customer support), and with professional advisers, authorities, or other third parties where required by law or necessary to protect our rights. We require our service providers to safeguard personal data and use it only for our specified purposes.

9.4 International Transfers

Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in accordance with applicable law.

9.5 Retention

We retain personal data only for as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and our legal obligations.

9.6 Your Rights

Subject to conditions and exemptions under applicable law, you have the right to request access to, rectification or erasure of your personal data, to restrict or object to its processing, and to data portability. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise your rights or to raise any privacy query, contact MTCInsulation using the contact details provided on the Site. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

9.7 Cookies

The Site uses cookies and similar technologies. Essential cookies are necessary for the Site to function and are set without your consent. Non-essential cookies (such as analytics) are used only where required consent has been obtained. You can control non-essential cookies through your browser settings and, where available, on-site preference tools.

9.8 Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or storage system can be guaranteed to be fully secure.

10. Services and Quotes

Any services offered or arranged following your use of the Site may be subject to separate written terms agreed with you. In the event of any conflict between these Terms and any signed contract for services, the signed contract will prevail with respect to the services covered by it.

11. Disclaimers

The Site and Content are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions, whether express, implied, or statutory, including fitness for a particular purpose, merchantability, accuracy, and non-infringement.

We do not warrant that the Site will be uninterrupted, secure, or free from errors, defects, viruses, or other harmful components.

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the foregoing, we will not be liable for: (a) any loss of profits, revenue, business, goodwill, or data; (b) any indirect, consequential, special, or incidental losses; or (c) any losses arising from your use of, or inability to use, the Site or reliance on any Content.

If you are a consumer, your statutory rights are not affected by these Terms.

13. Indemnity

You agree to indemnify and hold harmless MTCInsulation from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your unlawful use of the Site, or your infringement of any third-party rights.

14. Suspension and Termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we reasonably believe you have breached these Terms or if required to do so by law. Upon termination, all rights granted to you under these Terms will cease immediately. Clauses intended to survive termination will continue in effect, including those relating to intellectual property, liability, indemnity, and applicable law.

15. Changes to the Site and to These Terms

We may update and change the Site from time to time. We may also revise these Terms at any time by posting the updated version on the Site. Changes take effect upon posting unless stated otherwise. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

16. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.

17. Miscellaneous

Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
No Waiver: No failure or delay by MTCInsulation in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
Entire Agreement: These Terms constitute the entire agreement between you and MTCInsulation regarding your use of the Site and supersede all prior understandings relating to the same subject matter.
Assignment: You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.
Force Majeure: We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, acts of government, flood, fire, pandemic, civil unrest, strikes, or internet service failures.
Notices: Communications to us should be made using the contact details provided on the Site. We may contact you using the contact details you have provided to us.

18. Contact

For any questions about these Terms, personal data, or the Site, please contact MTCInsulation using the contact details published on the Site.

Effective date: 13 January 2026.